What is the difference between a folder and a directory?
See Folders or directories.
FreeFTP seems to hang for a long time, when connecting to a FTP server, what's wrong?
You probably specified a very long timeout in the Tools->Options->Connections setting.
Make sure Connection Timeout is not too long (the application doesn't response, because it's waiting for data from the FTP server).
I can connect to the server, but I can't see any files.
Try connecting using PASV mode (Site Manager).
How can I backup the user account information?
Copy the file sites.xml to a save place. This file can be found in he same folder as the application.
I found a bug in your application, what should I do?
Please send all bugs reports to us. We will fix them as soon as possible.